FAQ

Refund/Exchange Processing Timeframe:

  • Submission: Requests for returns or exchanges are processed in the order they are received.
  • Processing Time: After receiving your package, please allow 2-3 business days for processing. During this time, we carefully inspect items to ensure they meet quality standards.
  • Exchange Confirmation: If exchanging an item, you'll receive a shipping confirmation email with tracking information once your new item is on its way.
  • Stay Informed: Keep an eye on your email inbox for updates on your return or exchange.
  • Contact Us: For questions or concerns about returns or exchanges, please contact us. Your satisfaction is our priority.

Return and Exchange Policy:

  • Timeline: You have 30 days from receiving your package to initiate a return or exchange.
  • Item Condition: To qualify, items must be unused, unworn, and in their original packaging. Items that are worn, damaged, or altered are not eligible for return or exchange.
  • Return Shipping: Free return shipping is offered on eligible U.S. orders. Visit our return portal to generate a prepaid return label.

Order Cancellation Process:

  • During Business Hours (9:00 AM to 6:00 PM): To cancel an order, contact us with your order number, and we’ll assist you promptly.
  • After Hours: Reply to your order confirmation email with a cancellation request, or contact us for assistance.

Earring Daddy 1-Month Warranty:

  • Warranty Coverage: Our 1-month warranty covers defects in materials and workmanship under normal use.
  • Warranty Claims: If you discover a defect within one month of purchase, please contact us to initiate a warranty claim. We will repair, replace, or issue a store credit/refund at our discretion.
  • Warranty Conditions: The warranty does not cover lost, stolen, or misused items, general wear and tear, or scratches.

Order Status:

  • Email Notifications: Order confirmation and shipping emails will keep you updated.

Is it safe to use my credit card on your website?

  • Security Measures: We use 256-bit SSL encryption for secure transactions, do not store credit card information, and regularly scan for malware.

Shipping Information

  • Free Standard Shipping: Offered on all U.S. orders with no minimum.
  • Priority & Overnight Shipping: Free priority on orders over $500 and overnight shipping on orders over $2000.
  • Processing Time: Each item is made to order, with a 3-day lead time. Once shipped, you’ll receive a confirmation email.
  • Signature Required for Orders Over $750: Enhances security for valuable items.
  • Shipping Responsibility: We are not liable for items marked “Delivered” in the tracking system. Insurance only applies to undelivered packages.
  • International Orders: Import duties, taxes, and additional charges are the buyer's responsibility.

Returns

  • Eligibility: Unused, unworn items in original, unopened packaging are accepted within 30 days.